perya FAQ — Everything You Need to Know, Right Here

Creating a perya account is completely free and takes under two minutes. Head to the Register page, enter your Philippine mobile number, choose a secure password, and verify your number via the one-time PIN sent by SMS. Once verified, your account is active immediately and you can start exploring the full game library, claim your welcome promotion, and begin earning VIP points from your very first session. You must be at least 21 years old to register, in line with Philippine gaming regulations. If you run into any trouble during sign-up, contact our support team at [email protected] and we will assist you right away.

No — each player is permitted to hold only one active perya account at a time. Duplicate accounts are against our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you have accidentally created a second account, please contact [email protected] immediately so our team can merge or close the duplicate safely. Having a single account also ensures your VIP points, transaction history, and promotion eligibility are all tracked accurately in one place. We recommend using your primary Philippine mobile number to avoid any confusion during registration.

If you have forgotten your password, you can reset it directly from the Login page using your registered Philippine mobile number. A one-time PIN will be sent to your phone via SMS — enter it on the reset screen, then set a new password of your choice. The entire process takes just a couple of minutes and does not require contacting support. For security, your new password should be at least eight characters long and include a mix of letters and numbers. If you no longer have access to your registered mobile number, email [email protected] with your account details and our team will verify your identity and assist you manually.

Accounts are temporarily locked after several consecutive failed login attempts as an automatic security measure to protect your funds. If this happens, wait a few minutes and try again, or use the password reset option to regain access immediately. In cases where an account is suspended due to a Terms and Conditions review — such as suspected duplicate accounts or unusual activity — our team will reach out to you via your registered mobile number. If you believe your account has been suspended in error, email [email protected] with your registered mobile number and a brief description of the issue. We aim to resolve all account access concerns within 24 hours.

The perya VIP programme rewards you for every session you play on the platform. Every eligible wager earns VIP points that accumulate on your account and push you toward the next tier. Higher tiers unlock a range of exclusive benefits including increased withdrawal limits, personalised reload bonuses, priority customer support, and access to VIP-only promotions. Your points never expire between sessions — they are stored permanently on your account and visible on your dashboard whenever you log in. Visit the VIP page for a full breakdown of each tier, the points required to reach it, and the specific rewards available at every level.

Bingo on perya is designed to be easy to pick up whether you are a first-time player or a seasoned fan of the game. Head to the bingo page, choose a room that suits your preferred stake level, purchase your cards using your PHP wallet balance, and the game handles the rest automatically — numbers are drawn and your card is marked in real time. Multiple bingo variants are available, each with different card formats, prize structures, and session schedules. You can play from any device — smartphone, tablet, or desktop — without needing to download any additional software. Check the Promotion page regularly for bingo-specific bonuses that give you extra cards or boosted prizes.

Active promotions are listed on the Promotion page and are also visible on your account dashboard once you log in. Most bonuses are credited automatically when you meet the qualifying conditions — for example, making a qualifying deposit or reaching a certain number of sessions in a week. Some promotions require you to opt in first by clicking a claim button on the Promotion page before the offer expires. Always read the terms attached to each promotion, including any wagering requirements, so you know exactly what is needed before the bonus converts to withdrawable funds. If a promotion has not been credited to your account after meeting the conditions, contact [email protected] with the promotion name and your account details.

Your full game history, including recent wins and session results, is available on your account dashboard after you log in. The Wins page also showcases notable wins from across the perya community, giving you a real-time sense of what other Filipino players are hitting. Your personal transaction history — covering deposits, withdrawals, bonus credits, and game results — is stored securely and accessible at any time from your account settings. If you notice any discrepancy in your game history or a win that has not been credited correctly, contact [email protected] immediately with the game name, date, and approximate time of the session so our team can investigate.